There are different ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you select is a ticketing system. It is the easiest form of correspondence for different reasons. In case no support staff member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. Furthermore, you can copy & paste large bits of info without needing to worry about typing errors, and in case a certain issue requires more time to be sorted out or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to contact your hosting provider is that they are usually separate from the web hosting platform, which suggests that if you have to provide information or to follow instructions, you’ll need to use at least 2 separate accounts and this number might grow if you would like to manage several domain names. Additionally, many web hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you are browsing through your website files or editing various account settings. The ticketing system is being monitored 24-7 by our help desk team and the response time is maximum one hour, but it seldom takes more than 20 minutes to obtain support. In contrast with some web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information in regards to any billing or technical issue. In addition, you can see a collection of informative articles, which will help you solve the most common difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you want to touch base with our tech support staff, you will be able to post a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different tech support platform like you’ll have to do with most hosting providers out there. Our integrated trouble ticket system will enable you to post a new ticket without any difficulty and to browse through older tickets using a clever search filter. Additionally, you’ll be able to browse the relevant knowledgebase articles that our system will present you with based on the category that you choose for your new ticket. You can accomplish all of the above-mentioned operations without signing out of your Control Panel at any time, which means that in case you come across any complication or have a query, you can touch base with our technicians and resolve the specific problem within the hour via one platform.