One-Hour Response Guarantee

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If you’ve ever got any inquiries relating to your hosting plan or if you encounter a problem with your websites, you’ll need to get in touch with the web hosting company’s client support team. It may not matter how fast they’ll answer when you have an enquiry of a generic nature, but a problem such as a mishandled script update, for example, may lead to your website becoming damaged or inaccessible on the web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be down. In case you offer goods or services online, any downtime will affect your site in a harmful way and you can lose existing or potential clients. A lot of hosting providers, especially resellers, answer support tickets and emails within 24 hours, but in the Internet world that is far too long, as customers will scarcely ever go back to a site that is not functioning correctly for extended stretches of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum response time for any technical support ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us during weekends and legal holidays. Whatever the essence of your problem or question might be, we will lend a hand right away and will provide you with the necessary information to rectify any problem with your sites. The real reply time normally does not surpass 15 to 20 minutes, which is why you can forget about waiting for hours on end to get a problem solved or what’s even worse – waiting one whole day only to receive an answer that more information is required while nothing’s solved. We will assist you without any delay just because we are aware of exactly how priceless time can be in the dynamic Internet realm. The one-hour response time guarantee applies to any billing or technical enquiry that you might have connected to our cloud hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take advantage of our speedy support services. You’ll obtain a response to any ticket posted from the web hosting Control Panel or e-mail sent to our client and tech support staff in no more than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes far less time to investigate and troubleshoot a problem. We will supply you with more details in case the solution involves something that has to be done on your end. In case you contact us during official holidays or weekends, the response time will be the same and given that our support team will be at your disposal 24/7/365, you’ll get prompt assistance for practically any billing, general or technical issue no matter what time of day or night it is.