If you have ever had a cloud hosting account in the past or you've dealt with any other type of online service, you're probably well aware from personal experience that for some things it's better to speak with a live person over the phone than to exchange tickets or emails. If you want to learn more about a service before you order it or in case something small-scale should be done, for instance, it is much easier and faster to do it real-time. If you're able to talk with representatives over the phone, it is also very likely that you're using the services of an actual web hosting provider, not just a reseller. The level of support that you will get over the phone varies between different providers - from common matters to expert technical support. Generally most providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are handled via e-mail or tickets.

Phone Support in Cloud Hosting

In case you decide to take advantage of one of our cloud hosting packages, you can get in touch with our customer support team over the telephone for 14 hrs a day. We can help you select the ideal plan for your sites since we realize that it is better to discuss this kind of issues with a live person. If you already own an account, we can help you with your sales/billing questions as well as general issues, even with some technical situations which don't require a long time or escalation to a system administrator because it is more appropriate to open a support ticket for time-consuming issues and have the communication in one place. We have telephone numbers in the US, the UK and Australia, so you are able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we supply feature live phone support for fourteen hours every day. If you wonder which package is suitable for your web sites, you want to learn more about the package's features or you need any other kind of info on our services, you will be able to call any of the local phone numbers that we have in the U.S.A., Great Britain and Australia and our support representatives will help you. If you already have an account, you'll be able to contact us about sales and general issues, although we are usually able to assist with a large number of technical issues as well. For entirely tech issues you'll have to employ our integrated ticketing system where the communication between you and our tech support crew will be in 1 place, which is the better option when your problem requires more time to be dealt with or it has to be escalated to our sysadmins.