Support

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Being able to contact your cloud hosting provider any time you have any sort of questions or experience any issues is very important and how quickly they will reply and take action is usually crucial, particularly if your site is business-oriented, as longer downtime could mean losing potential clients. The support solutions are usually an easy way to recognize genuine providers from resellers. The second generally answer just to email messages or support tickets and you will have to wait for a day or maybe more in order to get a response. When your issue needs a couple of replies, you will end up losing several days so as to get a problem resolved. When you use an authentic and reliable hosting supplier, you will be able to contact the support team at any moment and receive a timely reply whatever the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We offer 24/7 billing, customer and tech support for all of our cloud hosting packages. Even if you are not our customer yet and you have some questions, we will give you a hand promptly and provide you with the needed information, so as to give you a choice to make the best decision when you buy your new hosting account. We're available any time, including holidays and weekends, and we provide you with various means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have multiple phone numbers worldwide, therefore you will be able to call the one that is closer to you. The maximum response time for the emails and the tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget all about waiting for days to get assistance for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you're able to benefit from our 24/7 tech support services even on public holidays. All of your web sites will be available constantly and so will we. With quite a few connection options, you're able to pick the most convenient way to get in touch with us and find out about our services in case you do not have an account yet, or ask for support if you are already among our customers. You will be able to give us a call, start a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options have 1-hour reply time warranty, though it rarely takes over 20 minutes to get assistance no matter the complexity of the issue. Using our customer and tech support services, we will be there for you when you need us, not a few days after that.

24/7 Customer Support in VPS Hosting

If you buy a virtual private server from us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find several local phone numbers in the U.S.A., Great Britain and Australia along with a live chat service. If you are a current customer and you want assistance with a technical issue which requires longer time to investigate or resolve, you are able to open a support ticket through your billing account or you will be able to send an e-mail message and we'll handle the problem and send you an answer within one hour. The answer time is warranted 24/7, including holidays and weekends, however for the vast majority of issues it takes less than 30 minutes to receive support. Our support service covers the VPS as well as all of the pre-installed software it features, so if you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server plans that we offer come with 24/7 support via different methods of communication and with a one-hour max answer time guarantee. When you want to find out more about the packages or you have some general or billing questions, you can call one of the local numbers that we have globally or you can use our live chat support and talk with a live agent. For strictly tech problems that require assistance from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to monitor a particular matter. The reply time for them rarely exceeds 30 mins, so you can forget about waiting for a whole day to get assistance. The support service is available for any server-related matters, and the pre-installed software. If you want assistance for third-party apps, you may consider adding the Managed Services upgrade that we supply for all the packages.