Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • Every single assistance request you send to us will be attended to within maximum 1 hour. If your trouble ticket or e–mail requires further assistance from a server administrator, we’ll without delay forward it and leave a note to inform you that your matter is being worked on. If you make use of our Admin Services package, any of the services included there will be carried out at a time of your liking.

  • Top quality support service

  • An Outstanding Customer Care Service

  • We’ll be available to you 24/7 to answer any enquiries that you may have connected to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need help handling server management tasks, you can take advantage of our Admin Services package, which includes data backup disk space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Hosting Control Panel is installed by default for every Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of help articles also video versions that show all the tasks that you can perform in a highly illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.