Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Web Hosting Control Panel you’ll find an in–depth Help Center section featuring heaps of how–to articles and frequently asked questions. They are answered by our support team of skillful technicians. Simply fill in your question and our smart system will return the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For users who prefer to find out how to handle a frequently encountered problem by watching an educational video clip, we’ve added a selection of video tutorials to our Web Hosting Control Panel. All the video lessons are concise and easy to comprehend. They offer step–by–step presentations of different web site administration operations.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • We back up all semi–dedicated servers with a 24–7 support service and a 60–minute support ticket response guarantee. Our expert support engineers will be online for you 7 days a week to attend to your questions and to troubleshoot any issue that you could possibly have. Just submit a client support ticket from the Help Center and we’ll respond to you instantly.