Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Guarantee

  • Our customer support staff is online 24/7 to take care of all of your assistance questions. Every ticket you send to us shall be addressed within up to 60 mins. If your problem calls for the assistance of one of our administrators, we are going to send the ticket to the technician on duty and will notify you that the problem will soon be resolved.

  • Top quality support service

  • Qualified Tech Assistance Service

  • We will offer you 24x7x365 technical help and support by using a turbo–fast ticketing application integrated into your Control Panel. You’re able to email us at any time about any of the applications that come pre–configured on your virtual server, such as the selected Linux distribution, the server administration panel and our in–house created Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Web Hosting Control Panel that is provided gratis with the virtual server, you can easily find an educative Help zone, that features everything you need to have knowledge of when monitoring your internet sites and software packages. We have added a range of how–to reports and video courses that illustrate the primary web site administration responsibilities in an easy to read manner.